Get the app

Delete your account

You can ask us to delete your GuardianLive account and everything in it at any time. A person at support confirms it’s you and carries it out.

From the app

Profile, then Settings, then Request account deletion

The request is sent from your signed-in account, so we already know it’s you. This is the quickest way.

By email

support@guardianlive.org

Write from the email address on your account and include your username. If you can’t use that address any more, write anyway and we’ll confirm it’s you another way.

We finish deletion requests within 1 day of confirming it’s you, and we email you when it’s done.

What is deleted

  • Your profile: name, username, phone number, email, date of birth, gender and photo
  • Your password, both PINs, and every phone signed in to your account
  • Your timers and your History, with their routes, descriptions and instructions
  • Your recordings, including archived video, for you and for everyone they were shared with
  • Your contacts list, pending requests, and location sharing
  • Messages you sent in a timer’s chat

What can’t be deleted

  • Copies other people saved. If a contact downloaded one of your recordings to their own phone, we can’t reach that file.
  • Other people’s timers. Timers someone else shared with you belong to them and stay in their History.
  • Backups, for a while. Encrypted backups of our database expire within 90 days. If a backup is ever restored, the deletion is applied again before anything is accessible.
  • Records we must keep. A record that the deletion happened, and anything the law requires us to keep, such as purchase records held by Apple or Google.

Before you ask

  • Cancel your plan first. Deleting your account doesn’t cancel a subscription. Cancel it in your App Store or Google Play subscriptions, or you’ll keep being charged.
  • Download anything you want to keep. Recordings can be saved from each timer in your History. After deletion they’re gone.
  • Deletion is permanent. We can’t restore a deleted account. You’re welcome to make a new one.

Removing only some things

You don’t have to delete your account to delete a timer. Open it in History, choose delete and enter your PIN. That removes the timer, its route and its video for you and for everyone it was shared with. To stop sharing your location, turn off Share location on the Map tab.

More about what we hold and why is in the Privacy Policy.